FAQ

Frequently asked questions
Yes!
Bookings are recommended for all visitors using any part of the Tongariro Alpine Crossing track. A track booking (free of charge) is needed to use a shuttle or guided walk service.
Click here to book on DOC's website
This is our most popular and convenient option. You leave your car opposite the end point of the Crossing, take our Shuttle to the start. Self hike and return in your own time. No need to wait for a shuttle at the end of the hike OR worry about missing it.
Parking fee is included with your Shuttle booking.
We highly recommend you dont take children under 8 years of age.
Do not take a child if you need to carry them over the entire track. We don't recommend taking a baby as it is slippery in some places and you will be exposed to the elements all day. However it is a possibility if you are experienced and have a purpose built hiking pack for the baby.
We will not transport any child who requires a car seat.
Turn back if you are at any location before the Red Crater. If you have passed the Red Crater, keep going to the end. Call us immediately so we are aware and can keep track of your expected progress and be there to pick you up.
If for any reason you feel unsafe OR in danger call Emergency Service on 111.
Strong comfortable hiking shoes with good ankle support - NO slip on shoes.
Sun protection: hat, sun glasses, sun cream (min of SPF 30+).
Warm clothing: thermal layers, mid layers and top layers- The weather can change suddenly.
Waterproof Trousers and Jacket - Just in case.
Water - 3 litres per person.
Mobile phone - In case of an emergency.
Snacks - to keep your energy levels up.
Toilet paper - Toilets along the trail do not have this item.
Yes, eruptions can occur with little or no warning.
It's important to research and plan, prepare and equip yourself well so you have the right gear and skills required for this trip. Always check the latest track and weather conditions.
If travelling alone. Tell somebody your plans.
We will only operate weather permitting.
Use metservice.com/mountains-and-parks/national-parks/tongariro for the latest weather update.